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Most importantly, official Norton Support is always free to current subscribers. You will only receive a call if you request it.

You will never receive an unsolicited call from Norton Support to fix issues with your computer for money. If it is a scam, there will likely be an abundance of search results, often on the first page of the search, that clearly point out the scammer. There are many websites where people report scammers. You can also do an Internet search for the phone number or business name that is listed in the pop-up to verify its legitimacy. Pop-upsĮxamine the message closely - look for obvious signs which might indicate fraud or deception, such as poor spelling and bad grammar, unprofessional imagery, and language that creates a sense of urgency.

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How to identify and avoid pop-up and cold-calling tech support scams The common motives behind these tech support scams are to extort the victim to gain money as well as installing malware such as keyloggers or backdoor Trojans in order to gain access to personal information.

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Software from third-party sites may have been modified to support scam malware and other threats.

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When you download software, make sure it's only from official vendor websites or the Microsoft Store. Visit Microsoft’s official website and follow prompts to get help if you're having device problems and to report scams.

In fact, communication always has to be initiated by you. Microsoft also never includes phone numbers on its error and warning messages. Microsoft doesn't initiate contact via phone or email messages to fix your computer issues. If someone claiming to be a representative calls you, hang up. With both scams, the goal is to get you to pay, in the form of a one-time fee or subscription, to fix the problem. Or, the scammer may initiate contact by displaying fake pop-up messages on your screen that trick you into calling a fraudulent ‘support’ hotline.

The scammer will walk you through the process of installing applications that allow remote access to your computer. With the Microsoft tech support scam, a fake representative will call you, even spoofing the caller ID so it looks like the phone call really is coming from the software giant. Scammers like to take advantage of name recognition, pretending to represent well-known software companies such Microsoft or Apple. Here’s an example of how a scam might unfold. Advertising, paid search, confusing search resultsįraudulent companies frequently use paid search to advertise their support services. Tech support scammers can have many tricks up their sleeves. Often, these pop-ups will look like they come from a legitimate source, including some claiming to be related to Norton products. The pop-ups will then display a message stating that the computer is infected with malware and offer a phone number for help with removing the malware. These pop-ups can be terribly intrusive, making it difficult for the user to close the window. Usually, the target is viewing a website that contains links to related content and, when the user clicks on one of those links, it will redirect them to a website hosting the pop-ups. Tech support pop-up warnings occur when a user is browsing the Internet. That’s one way they can steal financial information.

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In addition to attempting to install malware on the target’s machine, these scammers will often ask for a fee via cryptocurrency or credit card to fix the issue. It can be difficult to stop scammers with security software once you grant remote access. This would allow the attacker access to the target’s computer in order to install real malware. The scammer will then try to get the user to install a type of remote access desktop software under the pretext of helping to remove the infestation. Technical support scammer cold calls are when an individual calls the target, claiming to be from tech support at a reputable company and stating they have found malware on the target’s computer.

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